For the fastest answer, start with the complete app guide. If the problem continues, email info@to-thebar.com and include the app build number, your iPhone model, the screen you were using and what you expected to happen.
Account and sign-in help
Email account
If a confirmation or reset email does not arrive, check junk mail, confirm that the address is correct and request one new email. Open the newest link on the same iPhone where possible.
Sign in with Apple
You can use Continue with Apple when creating or accessing an account. Apple may show a private relay address instead of your personal email. If you already have a To The Bar account, use the account-linking option rather than creating an unintended second account.
MFA and biometric unlock
Keep the authenticator entry until MFA has been disabled inside To The Bar. Removing it first can lock you out. Biometric unlock protects the local app but does not replace your account password or Apple identity.
Sessions, drafts and Blocks
A quick session starts from Create. Detailed sessions, multi-week plans, drafts and benchmarks live in Blocks. A session saved without publishing appears under Blocks > Drafts. Published sessions can be opened and amended for the selected recipient where your role permits it.
To change a finished workout, open it, select the ellipsis, choose Edit completed session, make the change and save. This explicit edit mode protects completed results from accidental changes.
Sync and delayed updates
To The Bar keeps a local copy so logging can continue during weak or unavailable connectivity. New local changes appear immediately and synchronise with the cloud when possible. Pull down on Today, Calendar or supported lists to request a refresh. You can also open More > Account > Sync now.
If an item still looks stale, keep the app open briefly with a connection, pull to refresh, then restart the app once. Do not repeatedly recreate the same session while a sync is pending.
Apple Health and active calories
Open More > Account > Apple Health and choose the behaviour that matches your setup:
- Use tracker workouts when available imports the aggregate active energy from a matching Apple Watch or compatible tracker workout.
- Save To The Bar estimates to Apple Health writes a To The Bar estimate only when no external tracked workout is found.
At completion, verify the session duration, session type and effort. If a tracker workout has not synced yet, open the completed summary later and refresh from Apple Health. Calorie figures are general fitness estimates, not medical measurements.
Coaching and club access
Join only a coach or club you recognise. Access is controlled by relationships, roles, assigned teams and permissions. If a coach connection or program cannot load, ask the organisation to confirm that your membership is active and that the required licence or role has been assigned.
Exercise search and custom exercises
Exercise search matches names and approved benchmark names. Check More > Account > Exercise library if Olympic lifting, Strongman or benchmark content is hidden. Personal exercises can be created, edited and deleted by their owner. When an exercise is not found during planning or a live swap, choose the create-new option; the search text is carried into the name field.
Notifications and badges
Opening Notifications or Messages marks the corresponding items as read. If the app-icon badge remains, open the list, pull to refresh and return to the Home Screen. Also check notification permission in iOS Settings. Contact support if the count still disagrees with the in-app unread count.
Delete your account
Go to More > Account > Delete account. This is permanent. Read the account-deletion guide before continuing.