Support
FAQ
Answers on media downloads, image licensing, event coverage, merchandise, refunds and customer accounts.
Media downloads
How do photo downloads work?
How do I buy images from an event collection?
Open the Media Store, choose the event collection, add the images you want to your cart, then checkout. You can buy one image or build up a larger basket before paying.
What happens after I purchase?
Once payment is complete, download links are emailed to the address used at checkout. If you created an account, the images also appear in My Account under My Photo Downloads.
Can I download several images at once?
Yes. Multi-image media orders include a Download all as ZIP option, as well as individual image links.
Why do previews have a watermark?
Watermarks protect the preview gallery before purchase. Purchased downloads are delivered from protected storage without the preview watermark.
Do I need an account?
No. Guest checkout works, but you must use a valid email address because your download links are sent there. Creating an account is better if you want to revisit downloads later.
Access and licensing
Using your downloaded media
What can I use purchased images for?
Purchased images are intended for personal, athlete, coach or team use, including social posts, profile images and personal promotion. Commercial brand, sponsor or publication usage may need a separate licence.
Can a brand or event organiser license images?
Yes. For wider campaign, press, sponsor, merchandise or advertising use, contact us and we can agree the right licence for the project.
Can download links be shared?
Download links are tied to the order and have a limited number of attempts. Please do not share them publicly. If you need help accessing purchased files, contact us.
Event coverage
Booking TO THE BAR
What events do you cover?
We cover weightlifting, CrossFit, powerlifting, strongman, athlete media days, brand activations, launches and competition weekends.
How quickly are images delivered?
Turnaround depends on the size of the event and the agreed deliverables. For urgent event coverage, we can discuss same-day highlights, social edits and staged delivery.
Can you provide both photo and video?
Yes. We can support photography, short-form video, reels, podcast content, brand assets and wider campaign delivery.
Merchandise
Shipping, returns and fulfilment
Who fulfils merchandise orders?
Many clothing products are fulfilled by Printful. Some specialist training products may use separate fulfilment depending on the supplier.
How is shipping calculated?
Merchandise is currently available for UK delivery only. Shipping is calculated at checkout based on the products in your basket and the fulfilment route. Digital media downloads do not need shipping and remain available worldwide.
Can I return merchandise?
Return options depend on the product, supplier and whether the item is made to order. If something arrives damaged or incorrect, contact us as soon as possible with your order details.
Can digital downloads be refunded?
Digital downloads are normally non-refundable once delivered, unless there is a technical issue or the wrong file has been supplied. Contact us and we will help.
Accounts and email
Customer accounts, privacy and updates
What information is stored in My Account?
WooCommerce stores order details, account details and addresses needed to process purchases. Payment card details are handled by the payment provider and are not stored by TO THE BAR.
How do mailing list opt-ins work?
You can choose to receive TO THE BAR updates about new collections, merchandise drops, podcast news, event announcements and offers. You can unsubscribe at any time.
Who should I contact for help?
Email info@to-thebar.com with your order number, event name or a short description of what you need.
Where are the app privacy policies?
The Q-Points Calculator and GAMX Calculator privacy policies are published on this website for App Store review and user reference.